Legendary Service: Cases in Resolving Hospitality Management Problems

Dive into "Legendary Service: Cases in Resolving Hospitality Management Problems" for an unparalleled look into the intricacies of problem-solving within the hospitality industry. Curated by industry experts, this must-read tome offers real-world case studies ranging from handling overbookings to mastering the art of specialized service, all designed to equip you with the skills needed to navigate even the most challenging situations. Whether you're a seasoned hotelier or an aspiring professional, this book will serve as your definitive guide to rising above the norm and providing truly legendary service. With its compelling blend of theoretical insights and practical solutions, "Legendary Service" is not just a book—it’s an investment in your professional future.
Implementing a positive employee experience and a positive customer experience takes wisdom and persistence. In this book, Orkun Avkan provides a complete road map and a key to solving the problems.